Technical Support Policy

Free over the phone technical support

Any HTP machine still within warranty period
HTP MIG 130 up to 10 years
HTP MIG 140-2400 up to 10 years
All Inverter based HTP machines currently in production (including PP200, PP220, PP300, Invertig 221,221DV, 301, 313, 400)
HTP Microcut 600, 875S and 875SC up to 10 years,
HTP Quick Spot II up to 10 years
Second hand HTP machines with warranty transfer fee paid
Customer service has discretion to reduce or extend these guidelines based on customer’s purchase history. (frequency or $ amount)

No Technical Support

Competitor machines
Aftermarket parts for competitor machines (will only be partially supported by sales, not by technical department)

End of Life (No parts, service or support available for following models)