30-Day Money Back Guarantee Policy
HTP offers a 30-day money back guarantee on our MIG welders, Stick welders, TIG welders, and plasma cutters! Try the machine in your own shop, on your own projects, for 30 days; if you aren't satisfied for any reason, HTP will take the machine back.
With HTP's 30-day money back guarantee policy, you (the customer) pay the cost of return shipping to HTP facility located in Elk Grove Village, IL, and HTP will deduct the original shipping cost of the machine and accessories from our facility to you from your refund. Also, HTP will not refund the cost of any used consumables (wire, tips, nozzles, etc.). For international orders you (the customer) are responsible for paying any duties or fees that will be incurred on shipping the order back to HTP's facility.
It is your responsibility to contact HTP America, Inc. at (847) 357-0700 for a return authorization code in order to return the machine. Please make sure that you package the machine with sufficient packaging materials to ensure that the machine arrives back to us damage free. We also recommend adding insurance to your return shipment.
If you have any questions regarding this policy or our procedures, please give HTP a call at (847) 357-0700 or send an email at firstname.lastname@example.org.
*All returns subject to a restocking fee of up to 15% of the total purchase price.